Public Offer

The contract for Visnea's paid services: topping up the balance, paying for operations, bonuses, receipts and refunds.

1. General

1.1. This document is a public offer (Articles 435 and 437(2) of the Civil Code of the Russian Federation) by the Contractor — the administration of the Visnea service (the “Contractor”) — to conclude a contract for paid services (the “Contract”) with anyone who accepts the offer (the “User”).

1.2. The offer is accepted by topping up the balance or by starting to use the Service's paid features (Article 438(3) of the Civil Code). By accepting, the User agrees to all of its terms and to the User Agreement, which is part of the Contract. The Contract is deemed concluded in writing (Article 434(3) of the Civil Code).

1.3. “Service”, “Providers”, “requests” and “results” have the meanings given in the User Agreement. In addition:

• Services — access to the Service's paid features and performing operations;
• Operation — a single performance of the Services at the User's request: generating or editing an image, video or audio, an answer of the chat or the agent, an API request;
• Balance — the User's advance payment for the Services kept in the account, together with bonuses credited;
• Prices — the cost of Operations shown in the Service: on the pricing page and in the tools.

1.4. The Balance and the Prices are expressed in conventional units: one unit equals one US dollar (shown as $ or USD). The Balance is kept to five decimal places.

2. Subject of the Contract

2.1. The Contractor provides the Services to the User, and the User pays for them on the terms of the Contract.

2.2. The Services, the AI models, their characteristics and the Prices are those described in the Service at the time of the Operation. Each Operation is ordered separately: its cost is shown before it starts (for Operations with a variable cost, such as chat answers, the Price it is calculated by), and starting the Operation means agreeing to that cost.

2.3. The Services are provided over the internet: on the website and in the cabinet, in the Telegram bot, through the API and the plugins. A Service is rendered when the Operation is complete and its result is available to the User.

3. Balance and top-ups

3.1. The Services are paid in advance: the User tops up the Balance and the cost of Operations is charged to it.

3.2. The Balance is topped up through payment providers (including lava.top and Platega): in roubles — by bank card, through SBP (the Faster Payments System) and other methods; in US dollars — by international card, Apple Pay, PayPal, PIX and other methods where available. The methods, minimum amounts and fees, if any, are shown on the top-up page.

3.3. For payments in roubles, the amount credited to the Balance is calculated at the rate shown before payment and fixed when the payment is created (Article 317(2) of the Civil Code); the amount to pay and the amount credited are visible before payment. The minimum top-up is 1 USD or its rouble equivalent; some payment methods have a higher minimum.

3.4. The Balance is topped up automatically once the payment provider confirms the payment. If money was taken but the Balance was not topped up within an hour, write to support with the payment details.

3.5. A receipt and other payment documents, where the law requires them, are sent to the e-mail given at checkout; card and SBP payments need an e-mail.

3.6. The Balance is not electronic money or a deposit and bears no interest. It cannot be transferred to another user or exchanged for money except by a refund under section 6. The Balance does not expire.

4. Prices and charges

4.1. The cost of an Operation is charged to the Balance when it starts or when it completes, depending on the tool. Operations with a variable cost (for example, chat answers priced by the number of tokens) are charged at the model's Price after completion.

4.2. If an Operation fails for a technical reason or is declined before it runs, its cost is not charged or is returned to the Balance automatically.

4.3. If the Balance is insufficient, the Operation does not start.

4.4. The Contractor may change the Prices. New Prices apply to Operations started after they are published; the advance already paid stays on the Balance in full.

4.5. The history of top-ups and charges is available in the cabinet.

5. Bonuses, promo codes and free use

5.1. The Contractor may credit bonuses to the Balance: for top-ups above a certain amount, for a promo code, for inviting other users, for linking the account, as a gift or as compensation. Bonus terms are published in the Service and may change; a bonus is credited on the terms in force when it is credited.

5.2. The welcome bonus is available when linking Telegram and is given once per person. Unless the terms of a promotion say otherwise, promo codes are available to accounts linked to Telegram or Google.

5.3. Bonuses are given by the Contractor free of charge and are not the User's money: they are spent only on the Services and cannot be refunded, paid out or transferred. The Contractor may cancel a bonus obtained in breach of its terms (for example, through several accounts).

5.4. Free features (clause 3.2 of the User Agreement) are provided without payment within the limits shown in the Service.

6. Refunds

6.1. The User may withdraw from the Contract at any time (Article 32 of the Russian Consumer Protection Law, Article 782 of the Civil Code) and ask for a refund of the unspent money.

6.2. The refund covers the money paid by the User and not spent on Services rendered. Bonuses are not refunded; for the refund, the Services are deemed paid with bonuses first and with the money paid after that. The cost of completed Operations is not refunded, except as set out in clause 6.4.

6.3. Send the refund request to support@visnea-labs.com from the account's e-mail address or from the linked Telegram. The Contractor refunds within 10 calendar days of receiving the request, by the original payment method where possible; when the money arrives depends on the bank and the payment provider. Top-ups paid in roubles are refunded in roubles at the rate fixed for that payment.

6.4. If an Operation has a material technical defect caused by the Service (for example, no result was delivered or the file is corrupted), the Contractor, on the User's request, returns its cost to the Balance or performs the Operation again. A result that does not match subjective expectations is not a defect if the Operation was performed as described.

6.5. Once all the unspent money is refunded, the Contract ends and bonuses are cancelled. The account remains for free features unless the User asked to delete it.

7. Rights and obligations

7.1. The Contractor shall: provide access to the Service except during planned maintenance, outages and circumstances beyond its control; charge according to the Prices; keep records of the Balance and Operations; handle requests; protect personal data under the Privacy Policy.

7.2. The Contractor may: change the models, features and Prices; engage third parties to provide the Services (Providers, hosting and payment providers); suspend the Services in the cases set out in the User Agreement.

7.3. The User shall: follow the User Agreement; pay for the Services; not obtain the Services without payment by circumventing the Service's rules, including by abusing bonuses; not dispute payments for Services rendered with the bank without grounds.

7.4. The User may: receive the Services on the terms of the Contract; get information on the Prices, the Balance and Operations; withdraw from the Contract and get a refund under section 6.

8. Liability

8.1. The parties are liable for failure to perform the Contract or improper performance under the law of the Russian Federation.

8.2. The Contractor is not liable for the content of results beyond the description of the Operation, for model downtime caused by Providers where the cost of failed Operations has been returned to the Balance, or for failure to perform due to force majeure (Article 401(3) of the Civil Code).

8.3. If the User acts for business purposes, the Contractor's liability is limited to actual damage up to the amount paid for the Operation the claim concerns.

8.4. The terms of the offer do not limit consumer rights established by law.

9. Claims and disputes

9.1. Send claims about the Services to support@visnea-labs.com. Describe the problem and, where possible, give the Operation or payment number. The Contractor replies to a claim within 10 calendar days.

9.2. Disputes are resolved under the law of the Russian Federation. A consumer may go to court under the jurisdiction rules of the Russian Consumer Protection Law. For Users acting for business purposes, the claim procedure is mandatory (reply within 30 days) and the dispute is heard by the court at the Contractor's location.

10. Term and changes to the offer

10.1. The Contract is in force from acceptance of the offer until it ends. The User may end it at any time under section 6; the Contractor — in the cases set out in the User Agreement, refunding the unspent money.

10.2. The Contractor may change the offer by publishing a new version on this page. The new version applies to top-ups and Operations after its publication; the Contractor announces material changes at least 7 days in advance. Changes do not reduce the advance already paid.

10.3. The Contractor may withdraw the offer. Withdrawal does not affect the advance paid: it can be spent or refunded under section 6.

11. Contractor's details

• E-mail: support@visnea-labs.com
• Telegram: https://t.me/visnea_labs?direct
• Website: https://visnea-labs.com